Refund policy

At Hydronics, customer satisfaction is our priority. We understand that circumstances may arise where a return or refund is required, and we strive to make the process simple and transparent.

Change of Mind Returns

  • Customers have the right to return unused and unopened items within 30 days of delivery for a refund.
  • Items must be returned in their original packaging and in the condition they were received.
  • A restocking fee equivalent to the return shipping costs will apply for non quality-related returns.
  • Customers are responsible for covering the return shipping expenses.

Refund for Defective or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please contact us at
    support@hydronics.com with:
    • Your order number.
    • A description of the issue.
    • Photos or videos documenting the problem.
    • In such cases, we will provide a free replacement or a full refund, including shipping costs, if applicable.

Refund Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5 business days after receipt of the returned item.
  • Refunds will be issued to the original payment method, and it may take up to 48 hours for the funds to be credited by your bank or payment provider.

Returns Process

  • To initiate a return, contact us at support@hydronics.com with your order number and the reason for the return. 
  • Returned items must be delivered to us unused, with all original packaging and components intact. Items that do not meet these criteria may be subject to a reduced refund or rejection of the return.
  • We recommend using an insured and trackable shipping method for all returns, as Hydronics cannot be held responsible for items lost or damaged during the return process.

Exclusions

  • Refunds are not available for products purchased second-hand or from unauthorized resellers.
  • Custom or personalized items are non-refundable unless defective or damaged upon arrival.

We are committed to ensuring your experience with Hydronics is exceptional. Please don’t hesitate to contact us with any questions or concerns regarding your purchase.